Way, way back almost 5 months ago, my sweet kiddos became American citizens. They still need their certificates of citizenship. I got a letter in October stating they needed some more information. Apparently, I was given back paperwork that needed to stay with their documents at immigration. I immediately sent those documents (court decree and new birth certificates) to the office in Buffalo New York. About 3 weeks later, we received Leeza's certificate. Nothing for Zhenya....hhmm.. We waited..with the U.S postal service, maybe it was delayed...hopefully not lost. One month nothing, two months, nothing. (Okay, so I forgot for a bit of time in there....I am a new mom and my memories is a bit crowded!) Last month, I attempted to call the toll-free number that came with Leeza's certificate. They were no help, and treated me like an idiot. She kept asking me question as if I was not fluent in the English language. To which I replied, "I am a natural American citizen, I speak fluent English." I was HOT! I hate being talked down to, especially when the person talking was completely incompetent. Finally, I just hung up on her. Typically, I am pretty calm on the phone, but wow...those people KNOW nothing about their own procedures. Anyway, I ended up emailing the Buffalo office and after several days I received a reply asking for Zhenya's ID number on his Visa. Sent that and waited, no reply, Emailed again a few days later, they asked for my phone number, sent my phone number...no phone call, no email.....Now it is Feburaury and still no document. Geeshh..it was easier in Ukraine to get the documents I needed. Anyone who has adopted from Ukraine can tell you what a challenge that is!!! I emailed them again over the weekend. Reply: Zhenya's file is missing the court decree and the copy of his birth certificate. Me: You mean the documents I sent in OCTOBER!!! Them: We are attempting to get your daughter's file sent back up, so we can see if they are in her file. However, if you can email or mail us a copy it will probably be quicker!!!!!
I guess I should be thankful that someone is responding to my emails!!
3 comments:
Good grief!
We got ours on 2/14, and came home 1/7... so yours definitely should be there! I have said a few times that things are easier to get in Ukraine than here. At least in Ukraine youre dealing with real people and not automated "press 2 to waste an incredible amount of your time" menus.
Has his visa expired? While I know he's a citizen already perhaps you could mention that and get the ball moving...
Honestly I hadn't even concerned his visa's expiration. Though I am not sure it will matter, they can't send him back! They don't seem too concerned about it at the office I have been dealing with.
Ugh! What a hassle!
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